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Microsoft® Word provides keyboard combinations
that can increase a user’s efficiency. How can these shortcuts simplify the
support process for Microsoft® Word? For those customers that solely
use alternative methods of completing these tasks, how would you introduce
these key combinations?
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Microsoft® Word provides the ability to set
defaults allowing users to customize their style within their document. Explain
how you would educate a customer on setting his or her own document style. What
strategies would you advise to help the customer avoid common style problems?
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